General Terms and conditions

1. Subject

The present Terms of Use („Terms“) govern the relationship between ERIDER LTD, a company registered under the Commercial Law of the Republic of Bulgaria with UIC 206964826, VAT registration: no. BG206964826 and registered office at Stara Zagora, 5 Beroe str. 8 floor, 31 apartment (hereinafter referred to as the "Supplier"), on the one hand, and any person (hereinafter referred to as the "User") who makes a purchase through the site eRider.bg (hereinafter referred to as the "Website"), and collectively referred to as the "Parties". The User declares that he has the legal capacity to enter into a contract allowing him to place an order on this Website. The parties agree that their relationship shall be governed exclusively by these Terms. The Terms may change and in this regard the applicable Terms are those in force at the time of placing the order on the Website.

The Supplier arranges the delivery of the goods ordered by Users and guarantees the rights of Users provided for by law, within the framework of good faith, the criteria and conditions accepted in practice, consumer or commercial law.

In order to complete the order requested by the User, the Parties shall enter into a contract for the purchase of the goods or services requested. The contract shall be concluded in Bulgarian and stored in the Supplier's database.

By virtue of the concluded contract for the purchase of goods, the Supplier undertakes to arrange the delivery and transfer of ownership of the goods specified by the User, and the User undertakes to pay the Supplier the previously stated consideration for the goods and delivery in accordance with the terms set out in the Website and these Terms and Conditions.

2. Features of the Website

This Website is an e-commerce platform through which Users have the opportunity to enter into contracts for the purchase, sale and delivery of the goods offered by the Supplier, including:

To register and create an account on the Website's platform;
To view the goods, their characteristics, prices and delivery terms;
To enter into contracts with the Supplier for the purchase and delivery of the goods offered through the Website;
To receive information about new goods, services or other promotions offered by through the Website;
To be notified of their rights under applicable laws and to exercise those rights.

3. Registration and ordering details

Registration (creating an account) on the Website is absolutely voluntary and free of charge. Registration is only required when using certain features of the Website. The user can browse the Website and the goods offered freely without registration. Registration is not a prerequisite for placing an order and concluding a contract for the purchase and sale of goods on the Website.

To register, the User must complete a registration form by providing a first and last name, e-mail address and creating a password.

To complete registration, User should agree to the Privacy Policy. The User will also be given the opportunity to consent to receive information about discounts and promotions via email - consent is not required to complete registration.

Before completing an order as a registered user, the User should additionally provide a telephone number and delivery address in case they wish the ordered goods to be delivered to an address specified by the User.

By providing registration and ordering details, the User agrees to:

provide true, accurate, current and complete information about themselves when completing the registration form;
make changes to such personal data as necessary to ensure they are true, accurate, current and complete.

In the event that the User provides false, inaccurate, outdated or incomplete information, the Provider has the right to block and/or delete the User's account and deny the User further access to some or all of its services.

The User is responsible for maintaining the confidentiality of his/her account. The User shall immediately notify the Provider of any unauthorized use of his account or any other breach of security.

In the event that the User forgets (loses) his password, he may request the Provider to provide a new password, and the Provider will automatically send a message to the User's e-mail containing a new password to access the account. It is recommended that immediately after accessing the account with the automatically generated password, the User changes this password with another secure password through the user panel.

The Provider shall not be liable for any damages and losses arising due to non-compliance with the provisions of this clause.

4. Order of Goods

The execution of the order (conclusion of the purchase contract) is carried out by the following steps:

The customer fills his basket with the goods of his choice;
The customer enters delivery details;
The user selects the delivery method;
The user selects the payment method;
The user enters invoice details (optional);
User agrees to these Terms of Service and the Privacy Policy
User submits their order by clicking the "Complete Order";

After completing the order, the User will receive an email from the Supplier confirming the order and containing the order details.

The order confirmation email has the meaning of acceptance by the Supplier of the submitted order and thus forms a purchase contract between the Parties.

As soon as the order is ready for dispatch, the Supplier will send an email confirming the dispatch of the order to the User.

5. Prices and payment method

Prices displayed on the Website are quoted in Bulgarian leva and are inclusive of VAT and are applicable for delivery within Bulgaria. The Supplier reserves the right, without notice, to change the prices of goods at any time, except for goods already ordered by the User. VAT shall be applied at the statutory rate in force at the time the order is placed. The prices of the goods displayed on the Website do not include courier costs.

The User may pay the price for the individual goods at once when ordering the goods or upon their delivery in one of the following ways:

cash on delivery at the time of receipt of goods by courier;
Bank transfer;
With debit/credit card;
Through UniCredit;

By accepting these Terms and Conditions, the User undertakes to pay to the Supplier in advance, in full, the purchase price of any goods ordered from the Website, except in the case of payment by „cash on delivery“.

In the case of payment by „cash on delivery“ upon delivery, the User receives from the courier an invoice / fiscal receipt stating the price due for the goods and the cost of processing and delivery of the order. The user shall hand over to the courier the total amount due, including the price of the goods and the handling and delivery charges stated on the invoice/receipt. The payment shall be noted in the acceptance document, which serves as a receipt and certifies the delivery of the goods by the courier to the User. By signing the acceptance document, the User authorizes the courier to transfer on his behalf and at his expense to the Supplier the amount specified in the invoice/fiscal receipt.

6. Delivery

The buyer can choose whether the goods are delivered to an address specified by him, to a courier's office, or to our shop. Products are delivered only to regular postal addresses in Bulgaria. Goods can also be delivered to the so-called. a "collective" address (an address that is, for example, in a business building, school, kindergarten, etc.). In this case, the User confirms that the delivery of the order was made upon actual delivery to the collective address indicated in his order, although the goods may be received by a third party. The transfer of risks to the User takes place upon delivery, so it is important that the User takes all measures to ensure that his order is received at such an address.

If the Supplier is unable to perform the contract due to not having the goods ordered, he is obliged to notify the User and refund the amounts paid by him.

Delivery shall be made by courier and the cost thereof shall be borne by the User unless otherwise provided in these Terms.

A User who is absent at the time of delivery will be contacted again in accordance with the rules of the relevant courier and, if delivery is not made within 10 working days, the product will be returned to the Supplier. The Supplier will then attempt to contact the Consumer and in the absence of a response within 7 working days, it is assumed that the Consumer has exercised his right to cancel the order.

The Consumer must inspect the goods at the time of delivery and handover and if it does not meet the requirements to notify the Supplier immediately. If the User does not notify the Supplier, the goods shall be deemed to be approved as conforming to the requirements.

In the event of an error, regardless of whose fault, resulting in the User has received different from the goods ordered by him, or at a different price from that indicated at the completion of the order, the same should immediately return the goods at the expense of the Supplier.

7. Right to return the goods

The Consumer has the right to withdraw from the concluded contract within 14 days from the date of acceptance of the goods by the Supplier, without compensation or penalty and without giving a reason. The User should notify the Supplier of his desire to withdraw from the contract or to replace a good clearly and unambiguously by filling in standard form for exercising the right of withdrawal in one of the following ways:

- by post to Stara Zagora, 5 Beroe str. 8 floor, 31 apartment

- by email to online@erider.bg

The Supplier shall refund all amounts received from the User without undue delay and no later than 14 days from the date on which the goods are accepted by the Supplier. The Provider shall refund the sums received using the same means of payment used by the User in the original transaction, unless the User has expressed his/her express wish to use another means of payment and provided that this does not entail any costs for the User.

In lieu of a refund, the User shall have the right to request a replacement of the size or item appearing in his original order.

The cost of returning the goods shall be borne by the User.

The right of withdrawal does not apply to the following contracts:

for the supply of goods or services whose price depends on fluctuations in the financial market which cannot be controlled by the Supplier and which may occur during the period for exercising the right of withdrawal;
for the supply of goods made to the User's order or according to his individual requirements;
for the delivery of goods which, due to their nature, may deteriorate in quality or have a short shelf life;
for the delivery of sealed goods which have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection;
for the delivery of goods which, having been delivered and by their nature, have become mixed with other goods from which they cannot be separated;
for the supply of alcoholic beverages, the price of which was agreed at the conclusion of the contract of sale, where delivery can be made within a period not earlier than 30 days from the conclusion of the contract, and the actual value of which depends on market fluctuations which cannot be controlled by the Supplier;
where the Consumer has expressly requested the Supplier to visit him at his home in order to carry out urgent repair or maintenance work; where, during such visit, the Supplier provides services in addition to those requested by the Consumer or delivers goods other than spare parts necessary to carry out the repair or maintenance, the right of withdrawal shall apply to such additional services or goods;
for the supply of sealed sound or video recordings or sealed computer software that are unsealed after delivery;
for the supply of newspapers, periodicals or magazines, except for subscription contracts for the supply of such publications;
contracted during a public tender;
for the supply of accommodation services not intended for living purposes, the transport of goods, car hire, catering services or the provision of services relating to leisure activities, if the contract provides for a specific date or period of performance;
for the provision of digital content that is not delivered in a tangible medium, where performance has commenced with the express consent of the User, who has acknowledged that he knows that he will thereby lose his right of withdrawal.

The Supplier and the User shall conclude separate purchase contracts for the goods requested by the User, notwithstanding that they are selected with a single electronic order, and the Supplier shall jointly arrange the delivery of the goods ordered with the separate purchase contracts. The User's rights in relation to the delivered goods shall be exercised separately for each purchase contract. The exercise of rights in relation to goods delivered shall not affect or have effect in relation to contracts for the sale of other goods. In the event that the User has the capacity of a consumer within the meaning of the Consumer Protection Act, the exercise of the right of withdrawal from the contract for the purchase of a particular product does not affect the contracts for the purchase of other goods delivered to the User. When exercising the rights under the purchase contract, the User is obliged to indicate accurately and unambiguously the contract and the goods in respect of which he exercises the rights.

8. Legal and commercial guarantee

Legal guarantee

The Supplier reminds the User of the existence of a legal guarantee governed by the Consumer Protection Act (CPA). The statutory warranty is an obligation on the Supplier to warrant, within two years of delivery of the goods, that it has sold an item that is as described in the contract of sale. The two-year period starts from the day the User has received the delivery.

In the context of the statutory warranty, the User:

- has the right, within 2 years of delivery, to make a claim;

- may choose between repair or replacement of the product, subject to the conditions for bearing the cost of delivery set out in the CPA;

- it is not necessary for the Consumer to prove the lack of conformity of the goods within six months after delivery of the product. For the first six months this is the Supplier's obligation and thereafter the User's.

The statutory guarantee of conformity applies regardless of any commercial guarantee that may be provided.

Commercial warranty

Some goods sold through the Website may also benefit from a commercial warranty, the duration of which is stated on the product page of the relevant product. If the goods benefit from a commercial guarantee, the User will receive a guarantee card at the latest at the time of receipt of his order, which will indicate the content of the commercial guarantee, its performance, duration and territorial scope, as well as the name and address of the guarantor. For all goods, the warranty conditions of the respective manufacturer or authorized service centers apply. Only the original warranty cards with which the goods were received are valid in the service centers.

The warranty is void in the event of:

- damage caused by improper storage or operation.

- attempted repair by the User and/or another person.

- use of poor quality and non-original consumables.

- due to force majeure.

9. Conduct of Users

Users of the Website understand that the information, data, posted opinions and comments, text, software, music, sound, photographs or any other materials (collectively, "Content") that they make public or transmit confidentially through their use of the Website are the sole responsibility of the User who generated that Content.

Using the Website, User may encounter Content that is offensive, indecent or objectionable in nature. Under no circumstances will the Provider be liable for any Content created by Users, including errors and omissions therein and/or for any damages or harm of any nature incurred as a result of the use of Content displayed, posted, transmitted or otherwise made available through the Website.

The User agrees NOT to use the Website to:

formulate, post or otherwise transmit Content that is unlawful, harmful, threatening, abusive, harassing, injurious, defamatory, vulgar, obscene, defamatory, invasive of the privacy of others or racially, ethnically or otherwise objectionable;
create promotional content for goods and services outside the Website, and post Internet addresses linking to pages and services outside the Website, except where expressly permitted.
impersonates a person or group of people, including but not limited to: supplier's representative, manufacturer's representative, etc., and otherwise mislead as to his identity;
forge headers or otherwise manipulate identification means in order to disguise the origin of Content transmitted through the Website;
formulate, send, publish or otherwise transmit Content that it is not permitted to transmit by law or as a result of other contractual or confidential relationships (such as inside information, confidential information or information concerning someone's property obtained as a result of a rental relationship, or that is subject to non-disclosure agreements);
formulate, send, post or otherwise transmit unauthorized advertising material, unsolicited commercial messages (spam), "chain letters", aliased subdomains, "pyramid schemes" or other forms of solicitation;
to formulate, send, post or otherwise transmit material containing computer viruses or other computer code, files or programs designed to interrupt, disrupt or limit the operation of computer software, hardware or telecommunications equipment;
to disrupt the normal operation of other users of the Website;
interfere with the provision of services on the Website or disrupt the operation of servers or networks connected to the services, fail to comply with the requirements, procedures, policies or regulations of networks connected to the Website;
intentionally or unintentionally violate local, national or international laws;
To stalk or otherwise harass another User;
To improperly collect and use personal information about other Users.

The Provider reserves the right to restrict and/or deny access to the Website to Users who repeatedly or consistently violate the requirements listed above.

The Provider reserves the right to edit and remove information provided by the User in violation of the requirements listed above.

strong>10. Copyrights and related restrictions

The Provider grants the Users the right to use all services that are provided through the Website for personal non-commercial use only, provided that the copyrights of the Provider or of third parties directly or indirectly related to the materials on the Website are not infringed. No material on the Website may be altered in any way, nor copied, publicly distributed or distributed for any public or commercial purpose. The use of material published on the Website on other websites is prohibited.

The material on this Website is protected by copyright and related rights law and any unauthorised use may constitute copyright infringement.

The Provider reserves the right to assign the rights to publish materials and any parts of the information on the Website to third parties, subject to a further agreement governing the rights and obligations in writing between the Provider and the person publishing the information.

11. Links from and to the Website

Owners of websites and pages outside the Website are entitled to create links to any HTML page on the Website subject to the following conditions:

the link may point to the page but not copy its content, copying text material from the page to which the link points is allowed, up to 10 words in length;
the link must not open the page from the Website in frames (frames) and must not supplement or modify the information on the page in any way. This includes prohibiting the addition of information before, after and/or around the Website page;
shall not state explicitly or implicitly that the Website recommends it and/or its products and services;
shall not provide false or misleading information about the Website's products and/or services.

By creating a link to the Website, the Website Owner declares that it accepts these Terms, even if it does not use the Website's services.

Owners of websites and pages outside the Website are not allowed to create links to images, multimedia samples and other content, but only to the HTML pages providing this content.

The links provided on the Website to other websites owned by third parties are published solely for the convenience of users. By using such a link, users are not using a service provided by the Website and these Terms shall cease to have effect following the use of the link.The Provider has no control over those websites to which it has linked and accepts no responsibility for any of them and/or their content. Thus, the Provider in no way imposes or recommends these websites or the information published on them. Visiting and all risks associated with visiting such website is the sole responsibility of the User.

12. Information for supervisory authorities

Privacy Commission
Address: Sofia, 2 „Prof. Tsvetan Lazarov”
Tel.: 02/91-53-515; 02/91-53-519
Fax: 02/91-53-525
E-mail: kzld@government.bg, kzld@cpdp.bg
Website: www.cpdp.bg

Consumer Protection Commission
Address: city Sofia, 4A "Slaveykov" square, floors 3, 4 and 6,
Phone: 02 / 980 25 24
Fax: 02 / 988 42 18
Hotline: 0700 111 22
Website: www.kzp.bg

Commission for Protection of Competition
Address: city Sofia, 18 "Vitosha boul.
Phone: 02 / 935 61 13
Fax: 02 / 980 73 15
Hotline: 0700 111 22
Website: www.cpc.bg

13. Applicable Law and Disputes

The present Terms of Sale are subject to Bulgarian law.

All disputes between the parties shall be resolved in a spirit of understanding and good will. In the event that no agreement is reached, all outstanding disputes arising out of or relating to the contract between the parties, including disputes arising out of or relating to its interpretation, invalidity, performance or termination, shall be resolved by the court of competent jurisdiction determined in accordance with the provisions of the Code of Civil Procedure.

The User is informed of the possibility to have recourse in the event of a dispute to a conciliation commission pursuant to the CPA, a mediation procedure, online EU dispute resolution or other alternative dispute resolution.

14. Other

The Provider does not warrant the accuracy, completeness, correctness or nature of any content submitted to and distributed through the Website. Nor does the Supplier warrant that the materials or services on this Website are appropriate or available outside of Bulgaria and accordingly access to them from territories where their content is illegal is not permitted.

The Supplier may change the technology and design of the goods provided without prior notice.

Given the international nature of the Internet network and that the Website is connected to this network, the Provider cannot guarantee that the flow of information to and from the Website will not be monitored and recorded by third parties.

Use of the Website by persons under the age of 18 is prohibited.

15. Modification and Entirety of the Terms

These Terms consist of all of the clauses that comprise them. Failure to invoke any of these provisions shall not constitute a waiver of these Terms. In the event of invalidity of one of the clauses, this does not invalidate the remaining clauses.

The present Terms may be updated at any time, without special notice to Users. The Provider shall not be liable if the User has not read the latest version of these Terms.

When using the services of the Website, the User undertakes to comply with these Terms, as well as any other conditions set by the legislation of the Republic of Bulgaria and international law, even if not mentioned in these Terms.

16.Correspondence Details with the Supplier

ERIDER LTD
Address: Stara Zagora, 5 Beroe str. 8 floor, 31 apartment
Email. online@erider.bg
Phone: +359 884 199 844
...

Last update to Terms: 26.11.2020

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